Shipping policy

Last updated: January 25, 2026

At B is for Bilingual, we’re committed to making sure your experience is smooth from checkout to delivery. Below you’ll find our shipping, returns, and refund guidelines.

Shipping Policy

We carefully process and ship each order to ensure your bilingual learning resources arrive safely.

Order Processing

  • Orders are typically processed within 2–5 business days.
  • Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

  • Shipping costs are calculated at checkout based on your location.
  • Delivery times may vary depending on destination and shipping method selected.
  • International shipping times may take longer due to customs processing.

Shipping Issues

  • If your package is delayed, lost, or arrives damaged, please contact us through our Contact page.
  • For damaged items, include photos so we can assist you promptly.

Returns & Refunds

We want you to be completely satisfied with your purchase of B is for Bilingual.

Return Window

  • Returns are accepted within 30 days of delivery.

Return Eligibility
To qualify for a return, items must be:

  • Unused
  • In original condition
  • In original packaging
  • Accompanied by proof of purchase (order number or receipt)

How to Start a Return

  • Contact us through our Contact page with your order number and reason for return.
  • We will provide return instructions.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or damaged.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50.

Refund Process

  • Once your returned item is received and inspected, we will notify you of approval or rejection.
  • Approved refunds will be issued to your original payment method within 5–10 business days.

Exchanges

  • If you would like to exchange an item for another product, please contact us directly.

Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us immediately
  • Provide photos of the damage
  • We will arrange a replacement at no additional cost, including return shipping

Questions

For any questions about shipping, returns, or refunds, please contact us through our Contact page.

Thank you for supporting B is for Bilingual and for joining our mission to help families embrace bilingual learning.